Refund and Returns Policy
At Digital Horizon Global, we strive to provide exceptional digital marketing services that meet and exceed your expectations. However, we understand that situations may arise where you may need to request a refund. This Refund and Returns Policy outlines the conditions and process for requesting a refund for our services.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
• Service Non-Delivery: If the agreed-upon services are not delivered within the specified timeframe.
• Service Deficiency: If there are significant deficiencies in the quality of the services provided that cannot be resolved through revisions or improvements.
• Service Cancellation: If you wish to cancel the services before they are delivered, subject to the terms outlined below.
2. Conditions for Refunds
• Refund requests must be made immediately upon identifying the issue with the service.
• Refunds will be processed based on the portion of work completed and delivered.
• Certain services may be non-refundable, such as consultation fees, setup fees, or services where significant time and resources have been invested.
3. Refund Process
To initiate a refund request, please follow these steps:
1. Contact Customer Support: Email our customer support team at [email protected] with your refund request, including the details of the service, reason for the refund, and any supporting documentation.
2. Review and Assessment: Our team will review your request and may reach out for additional information or clarification. We aim to respond to all refund requests within 5 business days.
3. Resolution: If the refund request is approved, we will process the refund to the original payment method within 10 business days. If the request is denied, we will provide an explanation and work with you to address any concerns.
4. Additional Considerations
• Refunds for bundled services will be prorated based on the individual services delivered.
• Partial refunds may be offered for services that have been partially completed or delivered.
• Any chargeback fees incurred due to disputes will be deducted from the refund amount.
5. Contact Information
If you have any questions or need assistance with a refund request, please contact us at:
• Email: [email protected]
• US Address: 6085 Central Ave NE, Minneapolis, MN 55432, USA
Phone: +1(651)500-8106
• Somali Address: TCC Building 6th floor, A-1 Taleex, Mogadishu, Somalia
• Phone: +2521 612-090141
We are committed to providing excellent customer service and will work diligently to resolve any issues to your satisfaction.
Feel free to adjust any specific details or add more information as needed.